Privacy Policy

1. Purpose of this privacy policy

SRIBNA LAVKA (hereinafter also referred to as "we" or "our") uses information obtained from interactions with you and other customers, as well as with certain third parties, to achieve our goal of providing the highest quality products and services.

SRIBNA LAVKA respects the privacy of its online visitors, members of the SRIBNA LAVKA Club and users of the Online Store and recognizes the importance of protecting the information collected about them. Therefore, we have developed special procedures that ensure the confidentiality and protection of your personal data. This Privacy Policy provides you with information about what data we collect, the purposes for which we collect and use it, how it is processed, to whom it may be shared, and your freedom of choice regarding the use of information about you.

By visiting the SRIBNA LAVKA website, you accept the provisions of this Privacy Policy together with the SRIBNA LAVKA Terms of Service, Cookie Policy and any other documents referred to in this Privacy Policy. This Privacy Policy sets out the basis on which we will process any information we collect about you or that you provide to us. Please read the following policies carefully to understand our views and practices regarding the collection and use of information about you.

Some parts of this Privacy Policy apply specifically to the collection and processing of your personal data in connection with your use of websites and services that require your registration with SRIBNA LAVKA.

If you have any questions or concerns about privacy, or if you have any questions about personal information provided to us, you may contact SRIBNA LAVKA at any time. For details on how to contact us, see the Contact Information section.

2. Who is responsible for protecting your information

(SRIBNA LAVKA, hereinafter also "we" or "our") define the purposes and methods of processing your data.

3. What personal data is collected?

All our actions are based on strict ethical principles and legal regulations and we are committed to protecting the privacy of all visitors to our websites and users of our (mobile) applications. With this in mind, the method of collecting and storing information depends on the type of use of our site and related services.

3.1 Data collected during your interaction with us

Various technologies may be used on our websites and in our (mobile) applications to improve them and increase the convenience, efficiency and safety of use. Using such technologies, data may be collected automatically by us or by third parties on our behalf. Examples of such technologies are cookies, flash cookies and web analytics services.

3.1.1 Website Visit Data

When you visit one of our sites, data is transferred from your browser to our server. This data allows us to optimize our services and improve the quality of our websites and applications. Data is automatically collected and stored by us or by third parties on our behalf.

We may collect information about your computer for system administration and to compile general information for internal marketing analysis purposes. This is about statistical data on the activity and trends of browsing the site by our users.

In particular, this data may include:

• visitor's IP address,
• date and time of visit,
• URL of the direction of the transition (the page from which the user went to our site),
• pages viewed on our site,
• information about the browser used (browser type and version, operating system, etc.).

3.1.2 Cookies

We use cookies on our website.

3.2 Information provided by you

In addition to data collected automatically, we also process data that you provide to us. These include, but are not limited to, the following data:

• personal information that identifies you as an individual, namely, your contact information, including first and last name, billing or shipping address, date of birth, telephone number, fax number, e-mail address, credit and debit card information. If you provide any personal information about another person, please ensure that you have the right to share such information with us,
• information provided during registration on the SRIBNA LAVKA website or the corresponding service
• information provided when creating your Wish List,
• information provided by you when participating in contests or promotions sponsored by SRIBNA LAVKA
• information you provide to us through third parties such as Facebook,
• information that you upload or share through our site using our services,
• in the case of creating an online profile - the preferences and interests indicated in this profile (see below for additional information about profiles),
• in the event of your contacting us, we may retain correspondence,
• if you contact us about a problem on the site, or for technical or customer support, we may keep a record of the correspondence or conversation.

We may also ask you to fill out questionnaires that we use for research, but you are not obligated to do so. All this data is determined by the fact that you provide this information yourself. We use this information for the purposes described in this Privacy Policy. You can always correct your personal data or object to their further processing (see section 6).

4. How is the collected data used?

We may use information about you in the following ways:

• to present the content of our site in the most effective way for you and for your computer,
• for purposes related to your order; for example, to inform you about the status of your order or delivery, to fulfill your requests, such as providing answers to questions about our products, to help you find the nearest store to you, to fulfill your order, to accept your payment card, and / or to provide you customer support. We may use your data to assess your creditworthiness, for which we may engage third parties,
• to identify your identity and answer any question raised, as well as to process your request and provide you with the best possible service,
• to fulfill our obligations arising from any contracts entered into between you and us,
• to enable you to use our interactive services if you choose to do so,
• to notify you of changes to our services, terms of service, policies and/or provide other administrative information,
• to provide you with preferences and services as a registered user of the SRIBNA LAVKA site
• to administer and maintain our records,
• to administer your accounts on the SRIBNA LAVKA site
• to provide you with the opportunity to use the interactive services of our site, if you so wish,
• to store any wishlists you have created and enable you to share your wishlists with others,
• to create and store your own jewelry design,
• for you to send emails to other users via the "send to a friend" feature,
• to provide the opportunity to participate in lotteries, contests and other similar actions and to administer such participation. Some of these measures have additional rules that may contain additional information about how we use and disclose your personal data,
  to customize content for you on our website and provide individual offers
• to prevent or detect any abuse or fraud,
• With your express consent, we may use the contact details you provide to contact you (eg by regular mail, email, SMS, telephone or other electronic means) for marketing or promotional purposes or public opinion research. For example, in relation to SRIBNA LAVKA products, e-sales, special offers and promotions, as well as the opening of local stores and their offers. In order to provide you with information of particular interest to you, your overall interaction with SRIBNA LAVKA will be collated, analyzed and taken into account (including, but not limited to: your shopping preferences in online stores and at SRIBNA LAVKA brick-and-mortar stores, your use of applications loyalty, your product ratings and reviews, your contact history with our customer support, your newsletter clicks/views, your surfing patterns (web tracking), the types of newsletters you subscribe to, your participation in promotions or events, your usage mobile applications). We may use your personal data for marketing or advertising purposes or for public opinion research. In section 6, you will find information about your rights, such as how to withdraw your consent or correct your personal information.

5. Disclosure of information

One of our main principles is care and confidentiality in the handling of your data. We will not disclose your data to third parties without your prior consent, except for the cases specified in this Privacy Policy. Your data may be transferred to third parties in accordance with the requirements of the law. Provided that it is permitted by law, we may transfer your data to other units of the SRIBNA LAVKA group.

We may employ service providers and data processors to work on behalf of SRIBNA LAVKA. Services may include hosting and maintenance, analytical services, email services, delivery, payment processing, credit and address verification, etc. These third parties get access to personal data that they need to provide a specific service. Service providers and data managers are contractually obligated to maintain strict confidentiality regarding such information. According to the contract, they are not allowed to use such information for other purposes. Appropriate steps are taken by our service providers and data processors acting on behalf of SRIBNA LAVKA to ensure that your data is protected.

In some cases, we may disclose non-personal data to our partners in an anonymous form. Such non-personal data may include information about the number of visitors to the site or (mobile) applications during a certain period of time.

Please note that any information you post or disclose in the process of interacting with SRIBNA LAVKA (for example, personal data contained in a photo, in the stories, comments and videos you post) will become public and available to site visitors and the public

We may disclose information about you to the extent consistent with our obligations to disclose or transfer personal data pursuant to law or a court order or order of another authorized body, or to comply with or enforce our Privacy Policy and other agreements; or to protect the rights, property, or safety of SRIBNA LAVKA, our employees, customers, or others. This includes sharing information with other companies and organizations to protect against fraud and reduce credit risk.

6. Your rights

If you provide us with personal data through our websites or through other channels, this will be done solely on a voluntary basis.

If you choose not to provide requested information, various customer preferences may not be available. In some cases, only persons who have provided us with the necessary personal data can order goods, use certain services, and use the functions and offers of our website and (mobile) applications in other ways. Depending on your specific circumstances, we offer different options to help you maintain control over your data. These options may include viewing and editing your data online. You can also unsubscribe from the Services or delete user accounts, or receive information about the data that is stored.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (prior to collecting your data) if we plan to use your data or disclose information to third parties for such purposes. You have the right not to give your consent to such data processing by not checking the relevant fields of the forms we use to collect your data.

Our site may from time to time contain links to and from the websites of our network of partners and related companies. If you link to any of these websites, please note that these websites have their own privacy policies and that we are not responsible for those policies. Please review these policies before providing any personal information on these sites.

6.1 Right to unsubscribe

Emails with informational messages or marketing content sent to you by SRIBNA LAVKA contain information on how to opt out of receiving such messages by following the instructions provided in the email. If you do not wish to receive emails from us, simply click on the "unsubscribe" link and we will stop sending you future emails.

If you do not want information about your behavior on our website or (mobile) application to be collected and evaluated, you can opt-out of data collection by the web analytics service as described below in section 11.

If you wish to withdraw your consent to receive promotional information and offers in general, including by post, email, SMS, telephone or by any other electronic means, you may do so at any time by writing to SRIBNA LAVKA, marked "Data protection", or by sending an e-mail. If we have any doubts about your identity, we may ask you to identify yourself (for example, by sending us a copy of your passport). Apart from normal communication costs, it is free.

6.2 The right to request information

You have the right to access your personal data. You can request details of the information we hold about you and the purposes for which it is held by writing to us (at the address below). We will provide this information within 40 days of your request, allowing for the normal processing time between the time of the request and the response. We may charge a reasonable fee for providing this information (where permitted by applicable data processing laws).

6.3 Right to Request Correction

You have the right to request correction, addition, deletion or blocking of your personal data. Within four weeks of receiving your request, we will let you know whether your request can be fulfilled and, if so, to what extent. If for any reason we are unable to accommodate your request, we will let you know the reasons.

7. Information security and data integrity

We take appropriate technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure or access, in particular when the processing involves the transmission of data over a network, and from all other unlawful forms of processing and abuse.

To collect and process your personal data, SRIBNA LAVKA uses the services of third-party data processing operators.

All third-party data processors engaged by SRIBNA LAVKA are only authorized to process your personal data in accordance with SRIBNA LAVKA's instructions and are contractually obligated to follow strict security procedures when handling your personal data.

7.1 Secure storage of information

SRIBNA LAVKA may employ third-party business partners to collect personal data on behalf of SRIBNA LAVKA. In such cases, these third parties sign a confidentiality agreement and are instructed by SRIBNA LAVKA to fully comply with SRIBNA LAVKA's Privacy Policy.

If we have provided (or you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping that password confidential. We will not ask you to share your password with anyone. Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will apply strict procedures and security measures to try to prevent unauthorized access.

7.2 Access to your personal data

You can view and change your personal data by logging into your account.

8. Social networks

Our website and (mobile) applications contain social plugins of various social networks. If you wish to interact with a social network, your activity on our website or in our (mobile) applications will also be made available to social networks such as Facebook and Instagram.

If you are logged into one of these social networks during your visit to one of our websites or (mobile) applications, the social network website may add this information to your profile. If you interact with one of the social plugins, this information will be transmitted to the social network site. If you do not want this data transfer, please log out of your account on the social network site before accessing one of our websites or (mobile) applications.

We cannot influence this data collection and data transmission via social plugins. Please read the privacy policies of these social networks for detailed information about the collection and transfer of personal data, your rights and setting satisfactory privacy settings.

Also, in order to facilitate your use, your data may be provided to a third party (for example, Facebook) for processing in accordance with data protection and privacy requirements.

Facebook: https://www.facebook.com/about/privacy/

Google +: https://policies.google.com/privacy/

9. Geolocation service

We include location services such as Google Maps and Bing Maps in some of our (mobile) applications. If you use these (mobile) applications, they may receive information about your current location (such as GPS signals from a mobile device) or data that can be used to approximate the device's location. You can enable or disable location services on your device or browser.

We use Google Maps or Bing Maps to help you find the nearest SRIBNA LAVKA store.

10. Adobe web analytics service

Web analytics services on our website and in (mobile) applications are provided by adobe (www.adobe.com). This means that when you use our site or (mobile) applications, cookies are stored on your computer or mobile device, unless the use of cookies is not allowed by the browser settings (see the Cookie Policy of SRIBNA LAVKA).

This means that when using our site or (mobile) applications, the data of web analytics described above in section 2 - including data about the movement of the site "click-stream data", data of web beacons and tracking links "web beacons and tracking links ”, as well as the information stored in the cookie files of the adobe web analytics service - for and on behalf of the company SRIBNA LAVKA will be sent to Adobe for analysis. Please note that if you have created an online profile on our site or in the (mobile) application, and if you are logged in to that profile, a unique number identifying that profile is also sent to Adobe to attribute web analytics data to that profile.

Adobe acts as an agent of SRIBNA LAVKA, which means that only SRIBNA LAVKA determines the purposes for which the data is used and that Adobe WILL NOT disclose the information to any third party (except as required by law or court order). In terms of personal data protection, this means that SRIBNA LAVKA is the "owner" and Adobe is the "controller" of personal data. You can learn more about the relationship between SRIBNA LAVKA and Adobe in Adobe's privacy policy in the section "Privacy Policy when providing our services" at http://www.adobe.com/uk/privacy/analytics.html .

If you do not want information about your activity on our website or in the (mobile) application to be collected and evaluated by Adobe, you can apply for a visitor opt-out. This means that Adobe, depending on the type of opt-out you choose, will either anonymize the information it collects (but continue to collect data) or stop collecting information about your visit altogether. To apply the visitor opt-out, you must allow the use of cookies placed by Adobe on your computer. You can request a visitor opt-out by following the link in the privacy policy section of Adobe's website.

11. Retargeting technologies

Our website and (mobile) applications use retargeting technologies. This allows us to direct advertising directly to our visitors who are already interested in our store and our products presented on the websites of our partners. We believe that showing personalized ads to customers based on their interests is more interesting to our customers than non-personalized ads.

We also work with other companies that use web tracking technologies to serve ads on our behalf. These companies may collect information about your visits to our websites or (mobile) applications and your interaction with our communications, including advertising.

Retargeting technologies analyze your cookies and serve ads based on your previous surfing. For more information about cookies, please refer to section 2 of this privacy policy.

12. Contact information

If you have any questions about the processing of your personal data or our privacy policy, please contact us.

13. Changes to this policy

SRIBNA LAVKA pledges to adhere to the fundamental principles of privacy and data protection Therefore, we regularly review our privacy policy to ensure that it is up-to-date and complies with the principles of privacy and data protection. This privacy policy may change from time to time to keep pace with new developments and capabilities of the Internet and to remain in compliance with applicable laws. Significant policy changes will be posted on our website along with an updated version of the Privacy Policy.

Any future changes we make to the privacy policy will be posted on this page, and you may be notified by email if necessary.